About these terms
Underground Patch is a small business serving customers in the United Kingdom and Canada. Our contact details are on our Contact page. Nothing in these terms affects your legal rights as a consumer.
How ordering works
- You send us your order or quote request through this website, by email or by WhatsApp.
- Sending a request is not a binding order. We reply to confirm the details, price, shipping and expected delivery time.
- Your order is confirmed only when we have both agreed the final details in writing (email or WhatsApp) and, where agreed, payment has been received.
Prices and payment
Prices are shown in US dollars (USD). Prices on the website are starting prices; your quote shows the final price, including shipping. There is no online payment on this website - we agree the payment method with you personally. We may ask for full or part payment before production starts on custom items.
Custom-made items
Custom patches and personalised items are made to order from your design. Before production we send you a digital mockup to approve. Please check spelling, colors, size and details carefully - once you approve the mockup, we produce exactly what was approved.
Small differences in color and size between the mockup on your screen and the finished item are normal for embroidered and woven products.
Your designs
When you send us a design, you confirm that you own it or have permission to use it. We may refuse designs that copy someone else's trademark or artwork, or that are offensive or illegal. We will not use your design for anyone else.
Delivery
Delivery times are estimates and are confirmed with each order. See our Shipping Policy for details.
Returns, cancellations and refunds
Please see our Returns & Refunds page. Because custom items are made just for you, they can't usually be cancelled once production has started, unless they are faulty or not as agreed.
Our responsibility
If something goes wrong because of a mistake on our side, we will put it right by remaking or replacing the item, or giving a refund. We are not responsible for delays caused by events outside our control, such as courier or customs delays.
Changes to these terms
We may update these terms from time to time. The version shown on this page when you place your order applies to that order.