Where we ship
We currently ship to the United Kingdom and Canada. If you are somewhere else, message us and we'll let you know if we can help.
Shipping costs
The website does not calculate shipping. We work out the best option for your order (based on its size, weight, destination and how quickly you need it) and include the shipping cost in your quote.
Production and delivery times
- Custom patches are made to order. Production usually starts once you approve your mockup; we confirm the expected timing in your quote.
- Ready-made items are usually sent within a few working days.
- Delivery time depends on the courier and destination. We give you an estimate before you confirm.
If you need your order by a certain date, please tell us when you ask for a quote and we'll tell you honestly whether it's possible.
Tracking
When your order ships, we send you the tracking details (if the chosen service has tracking) by WhatsApp or email.
Customs, duties and taxes
Orders sent across borders may be charged import duties, taxes or handling fees by customs. We will explain what to expect when we quote. Unless we agree otherwise, these charges are paid by the receiver.
Wrong address or failed delivery
Please double-check your delivery address. If a parcel is returned to us because of an incorrect address or because it wasn't collected, we can send it again, but the new shipping cost will need to be paid.
Lost or damaged parcels
If your parcel hasn't arrived within the expected time, or arrives damaged, contact us using the details on our Contact page. Please keep the packaging and send photos of any damage. We'll work with the courier and make it right.